Clebbel wrote:Hi, would you please be able to advise me also? I'm a millennial but obviously still challenged
thank you very much.
The blue arrows are visible to anyone who is logged in, regardless of whether or not you have a Premium subscription.
1. make sure "Display Premium Downloader" is set to Yes
Here (at the bottom).
2. make sure you don't have javascript disabled in your browser
3. check if an adblocker is blocking our javascript from running (such as NoScript). Make sure neither mobilism.org nor mblservices.org is blocked by your adblocker. If you're using NoScript, make sure to allow full site.
4. if you're using Chrome, try disabling its built in pop-up blocker
5. if you're located in the United Arab Emirates, see
This6. if you're located in Australia and using Telstra, you need to turn off TELSTRA Broadband Protect
7. if you're located in the Philippines, the Premium Downloader might be blocked. You can use a VPN to go around this.
One way to test what the problem could be is using a browser different from the one you typically use, without plugins and where javascript should be enabled (it's enabled by default in browsers). If you think your ISP is blocking it, you can test what happens while using a VPN.
If you need further assistance, please PM me and I'll help you troubleshoot.